This help file will show you certain situations where you can potentially reprice below your Minimum or above your Maximum price.
Before you start
- You need to have a Repricer.com account. To find out how to create one, click here.
Check if you included your shipping costs in your Min and Max prices
You always need to include your shipping costs when setting up your Minimum and Maximum prices. They are set to be the lowest and the highest price you're willing to sell at.
You are selling a book and have set a Minimum of 5.99€. Your book could sell for 3.39€ (+2.60€ shipping).
You are selling a CD and have set a Minimum price of 2.50€. Your CD could sell for 1.24€ (+1.26€ shipping).
If you forgot to include your shipping in your Min and Max prices, you need to review them in your Repricer.com account.
Check if you recently changed your Min and Max prices
If you change your Minimum or Maximum prices, Repricer.com will only start repricing according to these when the next reprice takes place.
If you made a very recent change on a SKU to increase your Min and Max prices for example, your current price won't change until a new reprice takes place.
In this particular situation, it can happen that you will show as priced 'below Min' or 'above Max' for a short period of time.
How to troubleshoot?
- on Amazon:
You can try and 'force' a reprice by simply changing your own live price directly on Seller Central. By doing so, it will act like a price change under the ASIN and trigger a notification from Amazon which will reprice the SKU in your account.
- on eBay:
eBay Repricing works on schedule only so you simply need to wait a few hours before the next reprice takes place.
Check if you recently changed your shipping costs
If you change your shipping, you also need to review your Min/Maxs in your account and update them accordingly.
Pro Tip: once you reviewed your Minimum and Maximum prices, you can contact Support to update all of your product's shipping prices so they're all accurate and your Repricing will be too!
Check your Net Margin/Cost Price/RRP calculations
Lastly, we advise that you check your calculations if you're using cost-based pricing strategies. If you make a mistake there, it can happen that your product reprices below Min or above Max.
Still experiencing issues?
Don't hesitate to contact our Support Team for help!