This help file will guide you through the most common reasons why your products wouldn't import into your Repricer.com account.


Before you start 

 
  • You need to have a Repricer.com account. To find out how to create one, click here.
 

01 General Reasons

You will find below the most common reasons why your products wouldn't import into your Repricer.com account.

  • Recently added products: Repricer.com downloads new products periodically. If you have just recently added your products then they may not yet have downloaded yet. Be patient, they will download shortly.

  • Inactive/OOS products: by default, Repricer.com will only download active listings. This means if your product is out of stock or has been marked inactive on Amazon, we won't download it until they are back active and in stock. If you wanted to change this setting to allow out-of-stock products to import, get in touch with our Support Team and they'll be able to do this for you!

  • Account needs re-linked: If no new products have been added then our access to your eBay or Amazon account may have expired and you need to relink. Check the Settings → Channels screen and check if your channel is suspended. If this is the case, you will simply need to relink it to allow your listings to download.

  • Time delay: it can sometimes happen that there are delays in getting your products to import in Repricer.com, it's recommended to wait a bit until your products import then.

02 Amazon-Specific Reasons

You will find below Amazon-specific reasons why your products wouldn't import into your Repricer.com account.
 
  • Inactive FBA listings: If you have an FBA listing which Amazon's warehouse has not yet received (inbound stock), Repricer.com won't download it until it goes into stock.

  • Commas in SKUs: If your merchant SKU on Amazon has a comma in it we won't be able to download it into Repricer.com. Please make sure not to use comma (,) in your SKUs.


03 eBay-Specific Reasons

You will find below eBay-specific reasons why your products wouldn't import into your Repricer.com account.
 
  • Custom Labels: If your product doesn't have any custom labels we won't download them from eBay. Custom labels are required for us to properly link your product on eBay to Repricer.com so we require that you add these. To find out more about how to add custom labels to your account, click here.

  • Commas in custom labels: If your custom label on eBay has a comma in it we won't be able to download it into Repricer.com. Please make sure not to use comma (,) in your custom labels.

  • Variation Listings: Repricer.com doesn't currently offer repricing on Variation products (Child or Parent SKUs). We won't download these types of products.

  • Duplicate Custom Labels: If eBay products have the same custom labels then we cannot import them, make sure each product has a unique custom label.

  • Invalid EAN: Your EAN should have 13-digit otherwise your products won't import.

04 How to manually import products? (Amazon only)

If you're experiencing issues with products not importing, you can try to do it manually in your Repricer.com account. It's very easy, simply follow the instructions below:

  1. Go to Settings → Channels 

  2. Select the Amazon channel you want to import products for.

  3. In the Repricer tab, select Import Inventory.

Note: you can only select to import inventory every 24hrs so if you already did it during this time frame, the button will be greyed out.


Still experiencing issues?


Don't hesitate to contact our Support Team for help!