This help file will guide you through what actions to take if you can't access certain screens in Repricer.com

Before you start 

 
  • You need to have a Repricer.com account. To find out how to create one, click here.
 
  • Some troubleshooting might require an Admin login to eDesk. If you don’t have an Admin login, you can request one from an Admin user within your business.
 

  • Check your Permissions


The most common reason why certain features are missing or not showing in your account is if you don't have access to it. 

Example: you're logged into your Repricer.com account but the Repricing Dashboard is missing.

To get around this, you can follow the instructions below:

  • Get in touch with an Admin user in your eDesk account and ask them to review your Permissions in the Settings → Company Settings → Users section. They will be able to click on your username to give you permission to view the Dashboard and you will have access then after you log out and log back into your account.

  • Check if xSellco Repricer is enabled

If you don't have access to the Repricing section of your Repricer.com, you can follow the instructions below:

  1. Get in touch with an Admin user in your Repricer.com account.

  2. Ask them to go to the Settings → Company Settings → Users section.

  3. They can then click on your username.

  4. Select the Repricer tab.

  5. Tick the option xSellco Repricer Enabled.


Note: if your Admin can't see the xSellco Repricer Enabled option, they need to contact our Support Team first so they can enable it.

  • Check your Subscription plan 


Another common reason why certain features are missing or not showing in your account is if the feature itself isn't included in your Repricer.com subscription plan.

Example: if you're using the Repricer.com Express plan, you won't have access to Multichannel pricing.

If you wanted to access this feature, you can simply follow the instructions below:

  • Get in touch with an Admin user in your eDesk account and ask them to upgrade the account in the Settings → Company Settings → Subscription section so you can have access then.

Related articles


Subscription plans

Subscription page
 

Still experiencing issues?

 

Don't hesitate to contact our Support Team for help!