If Repricer loses access to your marketplace store for any reason, your account will show up as expired or suspended. In this article, we will walk you through renewing an expired token in your Repricer account. The process is the same if you use Amazon, eBay or one of our Multichannel partners.
Note: If your seller or trader account is suspended by Amazon or eBay, your access within Repricer will also be expired. Once you retain access to your seller account you would also need to renew access using the steps below within Repricer.

Where does it show that my Channel's access has expired?

If your Channel token has expired, you will see a red banner at the top of your account informing you which channel is affected.
Alternatively, it would be shown directly on your Channels screen, where you will see an X in the Suspended column and a warning symbol for the channel in question.

How do I renew my token?

Renewing your token is easy and you can do it in different ways.

The first is directly on the error alert using the Renew Access button. You will see the Renew Access button on the red banner displayed at the top of your account whenever one of your channel's token is expired. To easily renew it, click on it and follow the instructions on-screen.
The second option is on the Channels screen in your Repricer account:
  1. Go to Settings → Channels.
  2. There will be an X in the Suspended column for the channels where the token has expired.
  3. Click on the channel in question and click on the General tab.
  4. At the bottom of the screen, click the Renew Access button.
  5. Follow the instructions on-screen to get your token renewed.

Still experiencing issues?

Don't hesitate to contact our Support Team for help!